Our Work›Spoke Health
How Spoke Health gave patients clarity over their benefits and care journey
Setting Spoke Health for Success
Over a 6-year relationship, Spoke Health was able to secure investor funding through its development phases and successfully exit in 2024. Chromedia had the privilege of working on one of its most challenging health care industry projects to date.
Spoke Health was able to successfully prove their model with a pilot program with Novant Healthcare and was able to decrease their ortho costs by 30%, increase patient engagement 11x from 4 touch points to 46 all while achieving 98% patient satisfaction outcomes.
About Spoke Health
Spoke Health is a multi-channel patient engagement and cost/quality transparency solution that helps consumers learn about their benefits, navigate and select a health care provider and securely communicate with a care concierge before and after a care procedure. Care Managers leverage embedded communication and workflow tools to guide consumers to high quality, lower cost providers and create a personalized and positive healthcare experience for all.
“They consistently produce solutions that are better than we had originally envisioned. They're very reasonably priced for the quality, speed, and value that we receive.
Linda Bernier
CEO, Spoke Health
Project Info
The Challenge
The Spoke Health founders came to us at the beginning of their journey with no existing technology but they had a well defined concept and detailed business requirements. They were looking for one technology partner that was capable of creating an enterprise-scale, HIPAA compliant MVP, soup-to-nuts.
The challenges include building HIPAA and HITRUST compliant technology and working with archaic legacy healthcare systems.
Our Process
The Solution
First and foremost we had to consider HIPAA compliance for every facet of this platform. The highest levels of security and privacy had to be managed and documented to store and transmit sensitive patient health data.
We built a robust admin portal for Spoke Administrators to manage thousands of clinics, hospitals and providers with itemized surgery component bundles and cost breakdowns. In addition, we built best-practice care-pathway management tools for Spoke Care Managers that automated most of the patient communication touch points that are highly configurable per patient journey based on specific patient needs or comorbidities. Customized automated workflow and communication tools would be critical to the success of guiding patients to positive health outcomes.
A Patient Web App was built for patients to shop for their health care options and securely communicate to their care coordinator via chat or video, as well as share documents and fill out medical forms or questionnaires.
“Chromedia's team custom built the scheduler system using AWS Lambda, SNS, and SQS, replacing traditional resource-intensive and unreliable manual background jobs. This modern approach improved efficiency and eliminated the need for additional custom logging.
Allejo Chris Velarde
Lead Senior Developer
Bringing It To Life
The Result
Chromedia architected, designed and tested the new Spoke Health MVPs from scratch, delivering a web UI, web API, and AWS infrastructure showcasing excellent communication and responsiveness to the Spoke Health leadership team, which helped build a strong and positive partnership.
